Set Hard Decline Rules
LimeLight CRM Support
This page will allow you to set specific rules for hard declines. When a decline reason is received from the gateway that contains a defined decline reason associated with a hard decline rule, the transaction will be treated as a hard decline on a cascade, decline reprocess, decline manager or will not count against decline limits in the payment router, as specified by the rule.
To create a decline reason, you will go to the Actions drop down menu and select ‘Create’. This is where you will enter in the decline reason. Please keep in mind that the decline reasons you enter must be valid decline reasons from the gateway in order for the profile to take effect.
If you have similar decline reasons that will have different decline rules, you are able to define which reason should take precedence by using the Move to Position or Jump to Position features. The one at the top of the list will take first priority.
*Note*- When creating decline reasons, do not include any ‘REFID’ or any special characters as it will not be recognized.
Here is where you will select the rules you want to use with the decline reasons you have created.
You have the option to treat as hard decline for Cascade, Decline Limit, and Decline Reprocess. If Cascade is selected, then an order will not cascade when the decline reason is received from the gateway. If Decline Limit is selected, then the decline will not be counted against the Gateway Decline Limit in the payment router when the decline reason is received from the gateway. If Decline Reprocess is selected, then the order will not be eligible to be manually reprocessed when the decline reason is received from the gateway. If Decline Manager is selected, then the order will not go through decline manager if the decline reason is received from the gateway.