Order Analysis

 LimeLight CRM Support 

January 31, 2017 20:46

Overview

The Order Analysis is the most popular dashboard in the platform. Start here to quickly examine the important metrics in your business. After making this dashboard a part of your daily routine, you will naturally start navigating to other dashboards to answer questions that are prompted by this dashboard.

Potential Actions

Use the Order Analysis dashboard to:

  1. Gain understanding of the business and identify other areas of your business that you may want to do further analysis or take action on.
  2. Identify billing trends (i.e., approval rate in the Approved Transactions chart).
  3. After reviewing this dashboard, you may identify measures that need to be analyzed deeper. To dig deeper into your data, leverage the filters to help narrow your focus (i.e., by campaign, by traffic source, by product, etc.), drill on any of the available drills on the dashboard (identified by links), or navigate to one of the other Analytics dashboards or Reports.
  • Data presented in this dashboard is based on "Transaction Date" except for Rebill Rate, CLTV and the Subscriptions by Cycle funnel, which are by Acquisition Date.Transaction Date is the date that the order was placed without an association between the Re-bill and Recurring transactions (Cycles 1…X) and the 

You may find the following Help Center articles relevant to Analytics helpful.

  1. Glossary of Measures
  2. Glossary of Terms
  3. How to use Filters
  4. Analytics Vs. Reports - Data Calculation Methodology
  • Initial transaction (Cycle 0) that initiated the order.Acquisition Date is the date that the original order was placed and allows Analytics to present data in an appropriately connected way.See the Glossary of Terms for a more detailed explanation of Transaction or Acquisition Date.
  • All orders marked "test" within the platform are automatically excluded from data presented in Analytics.
  • Please reference the Lime Light Order Cycle Nomenclature diagram below to understand the way that Lime Light references the phases of each order type.

Video Length: 5:57

Data Elements & Measures

The following data elements and measures are shown on the Order Analysis dashboard. For comprehensive definitions of data elements and measures, please reference the Glossary of Measures.


Additional Resources

You may find the following Help Center articles relevant to Analytics helpful.

  1. Glossary of Measures
  2. Glossary of Terms
  3. How to use Filters
  4. Analytics Vs. Reports - Data Calculation Methodology
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