Customer Service

 LimeLight CRM Support 

November 27, 2018 18:18

Overview

The purpose of the Customer Service dashboard is provide you a tool to use to monitor and compare the key metrics of each of your customer service staff. The data points and measurements that this dashboard keys in on include total orders entered by each Customer Service Representative (CSR), returns, chargebacks, cancelations and more.

Potential Actions

Use the Customer Service dashboard to:

  1. Analyze Customer Service Agent performance
  2. Identify areas for training opportunities

Data Elements & Measures

The following data elements and measures are shown on the Customer Service dashboard. For comprehensive definitions of data elements and measures, please reference the Glossary of Measures.

Additional Resources

You may find the following Help Center articles relevant to Analytics helpful.

  1. Glossary of Measures
  2. Glossary of Terms
  3. How to use Filters
  4. Analytics Vs. Reports - Data Calculation Methodology
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