Configuring Kount

 LimeLight CRM Support 

October 10, 2011 17:38
UPDATED: November 22, 2019

To help you protect your business against fraudulent transactions, Lime Light CRM has integrated with Kount.  https://www.kount.com/  

What is Kount?

Kount delivers an all-in-one fraud and risk management solution for companies that have card-not-present environments looking to simplify their fraud/risk operations while dramatically improving bottom line results. Kount provides a single, turnkey fraud solution that is easy-to-implement and easy-to-use. Kount’s proprietary technology has reviewed hundreds of millions of transactions and provides maximum protection for some of the world’s best-known brands.

For more information about this risk mitigation service provider, or to sign up for an account today, please contact our client success team at clientsuccess@limelightcrm.com.

How to configure Kount within Lime Light CRM

In order to configure Kount, you will just need to navigate to Settings > Providers and select "Add New Provider Profile" from the Actions drop-down menu. Select 'Risk Mitigation' as the type, select Kount from the Provider drop-down list, and fill out the required parameters.

These parameters are briefly described here for your reference:

API Key: This is needed to send chargeback information to Kount and will need to be created in Kount’s web console. Please talk to your Kount Client Success Manager for assistance in creating one.

Billing Type: Select the billing type for your profile. The fraud checks can be performed on initial transactions only or both initial and rebill transactions.

Chargeback Alert: Select if you would like to send an update to Kount for when a chargeback occurs within the CRM.

Custom Fields 1 -4: Select the custom fields that you have configured within Kount's web console. The following custom field tokens are available for configuration within Kount's web console: affiliate, sub_affiliate, campaign_id, and gateway_id. In order to configure the custom fields in Kount's web console, you will need login to the AWC and go to the Fraud Control Tab --> "User Defined Fields; make sure the label and type matches the configuration in the CRM.

Is Test: Select if you would like to use Kount in test mode.

Merchant Id: This will be provided to you by Kount.

Send 0 Dollar Orders: Set to YES if you would like to send $0.00 orders to Kount

Site Id: This is an optional field for you to provide an 8 character or less description of your website if you currently have more than one website. Please contact your Kount representative before modifying the Site Id field.

Void/Refund Alert: Select if you would like to send an update to Kount for when a void / refund occurs within the CRM.

Alias: This is the name that you will assign to your risk mitigation provider. It is for internal purposes only; it helps you identify a specific provider account among several accounts in your CRM.

Additional Kount Configuration Notes

  • Orders that have passed the Kount fraud check will be sent to your payment gateway.
  • Orders that have failed the Kount fraud check will not be sent your payment gateway.
  • The orders which have been flagged for review after the Kount fraud check will be sent your payment gateway, and a note will be added to the order history within the CRM to indicate that the order is under review.I
  • If the order fails the fraud check after review, you can then manually mark the order as fraud from within the interface of the CRM. 
  • The IP address is suppressed on orders placed by Customer Service representatives on the Place Order page within the CRM so that Kount's fraud checks can be performed without IP concerns.

How to apply Kount to your campaigns in Lime Light

After you have configured your Kount profile within your CRM, you will need assign it at the campaign-level by checking the 'Third Party Providers' box in the floating side-panel of the campaign edit page. This will bring up the providers module where you will simply select your Kount profile by its “alias” in the drop-down menu under the Risk Mitigation Providers field, like so:

Using Kount with an API campaign in Lime Light

Kount requires the implementation of their “Data Collector” JavaScript library on checkout pages. Instructions on how to implement the front-end scripts can be found here https://kount.github.io/docs/dc-web-browser/ . Kount pixel has been deprecated and is no longer necessary.

A Few Notes:

When adding the Content Security Policy to the header, be sure to add all domains that are included on your webpages in addition to the Kount URLs. For example, https://*.bootstrapcdn.com

  • Need to capture the session ID that is created from the Data Collector script and pass it into the new order requests using parameter sessionId. Without the session ID parameter, Kount will not be able to match the transactions when the order is sent for risk assessment.
  • Below is an example in the test environment. You will have to obtain test and production Data Collector URLs from your client success representative.
var client = new ka.ClientSDK();

client.setupCallback({

    'collect-begin': function(params) {

        console.log('Kount Params', params);

        var checkoutForm = document.forms['payment_form'];

        var input = document.createElement('input');

        input.type = 'hidden';

        input.name = 'sessionId';

        input.value = params['MercSessId'];

        checkoutForm.appendChild(input);

    }

});

client.autoLoadEvents();

  

Please note that when creating an order in Lime Light the phone number is a required field. If you are NOT using a real phone number and need to use a fake phone number for the order, please use 0123456789. The use of the same phone number on each order will cause orders to be linked together in Kount.

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