LimeLight CRM Support
October 25, 2017 14:17
REV June 18, 2019
LimeLight Chargeback is a Value Added Service that will allow you to take advantage of our chargeback provider technology which will eliminate chargebacks, significantly reduce fraud, increase transaction acceptance and recover lost revenue.
This service currently has two (2) different options to choose from, or both! LimeLight’s new full-service chargeback alerts and representment service – a one-stop shop to manage chargebacks, fully integrated seamlessly within your LimeLight account.
LimeLight Alerts are sourced across two (2) networks of expansive bank coverage to optimize chargeback reduction, Ethoca and Verifi. A chargeback alert is a warning of an upcoming chargeback that will automatically trigger a refund on the transaction and stop the subscription in LimeLight. This will reverse the chargeback before any fees or penalties are incurred by the merchant. You can also configure alerts to automatically blacklist the customer record to prevent any further chargebacks in the future.
LimeLight Representment is a full managed service facilitated by Chargebacks911 to reduce the cost associated with chargebacks. Representment is the process of the merchant fighting a chargeback, and if the representment case is won, the merchant keeps the money associated with the original transaction.
Using both of these services together will give you the total chargeback package. One (1) profile, two (2) services!
If you are interested in using LimeLight Chargeback, just contact our Client Success Team at email@example.com and we will be happy to get you started!