Configuring Nova Care Fulfillment

 LimeLight CRM Support 

November 01, 2010 01:05
REV June 17, 2019
If you are working with Nova Care Fulfillment, you can activate the automated fulfillment technology in your CRM at any time.

In order to configure Nova Care Fulfillment, you will just need to navigate to Settings > Providers and select "Add New Provider Profile" from the Actions drop-down menu. Select 'Fulfillment' as the type, select Nova Care Fulfillment from the Provider drop-down list, and fill out the required parameters.

  • Username – Same username that you have set up with Nova Care Fulfillment
  • Password – Same password that you have set up with Nova Care Fulfillment
  • Receive Tracking Numbers – Specify whether you would like to receive tracking numbers with your shipments or not
  • Delay Hours – Specify if you would like to delay our system from pushing the orders to your fulfillment center for an “X” amount of hours. This would allow you to review the orders before they get sent out to the fulfillment provider
  • Database – This will be provided to you by Nova Care
  • Alias - For internal purposes only to help you organize among multiple fulfillment profiles within your CRM

Once your fulfillment provider has been activated in your CRM, you must follow these requirements:

  • Use the same product SKUs for Nova Care and Lime Light CRM
  • Set up your Shipping Codes within Lime Light CRM according to the shipping codes that Nova Care uses for the shipping methods you will be working with

These two fields will help you prevent your shipments from getting rejected or delayed due to the product SKUs not matching or due to invalid shipping codes.

Once your fulfillment provider profile has been created, then you will go through your campaigns and assign the fulfillment provider to the corresponding campaign(s).

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