Overview of Order Confirmation Technology
LimeLight CRM Support
November 02, 2010 03:12
REV June 18, 2019
Lime Light CRM has integrated a new technology that will allow you to post data directly to your Call Center/Order Confirmation Provider through an automated process.
This is a great integration that will allow you to post your new orders data to your Order Confirmation Provider real time, this way they can perform the confirmations in their side as soon as the orders come through. With the amount of fraudulent orders affecting online businesses on the daily basis, the order confirmation calls are a great strategy to lower the risk of fraud and protect your business.
The main requirement to have your order confirmation provider integrated with this technology is that they can provide us an API in order for us to be able to post data to them.
With this feature you will have the option to send over to them either ALL new orders data including initial orders and recurring orders, or just initial orders from new customers only.
When the Order Confirmation provider has been enabled in your CRM, you will have a new field under your campaign form called “Order Confirmation Provider”. You will click on its drop down menu, select your provider and assign it to each campaign which successful orders you want to send over to your call center for confirmation.
If you would like to have your current Order Confirmation Provider integrated with your CRM, please feel free to send over to us your call center’s API info as well as their technical contact to firstname.lastname@example.org. We can reach out to them and find out more about their technology to see if they can support this type of integration to easily make this feature available to you.