July 25, 2012

Overview

This report will provide you with a breakdown of decline reasons by Gateway Id within your CRM.

In order to view this report, go to Reports>Decline Reason. Please notice that you can click on the down arrow in the search bar to view advanced searching options. Advanced Searching allows you to search for decline reasons by date range, user Id, and name.  To provide you with more flexibility with your data, please notice that you will have the option to export the CSV file if you need to.

Potential Actions

Use the Declines Reasons report to help with the following activities:

  • Identify decline reasons so you can address them and attempt to recoup lost revenue.

Data Elements & Measures

The following data elements and measures are shown on the Decline Reasons report. For comprehensive definitions of data elements and measures, please reference the Glossary of Measures.

Additional Resources

You may find the following Help Center articles relevant to Analytics helpful.

  1. Glossary of Measures
  2. Glossary of Terms
  3. How to use Filters
  4. Analytics Vs. Reports - Data Calculation Methodology

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